FAQ's

Welcome to

FAQ

Answering all of your important questions. If you have any others which are not covered on this page, please email FG@fayegreenman.com

All original artworks will arrive with a signed certificate of authenticity. Please keep this for future sales and proof of legitimacy.

If you would like Faye to frame your artwork before shipping please email FG@fayegreenman.com and you will be assisted further.

- Domestic shipping can take up to 5 business days from dispatch.
- International shipping could take up to 14 business days from dispatch.
*Please not some of our prints are made to order, in this case please allow up to 2 weeks for dispatch.*

Due to global supply chain challenges, shipping times could be longer than usual.
All shipping charges are a flat rate based on your shipping address and product ordered.
Large Paintings: Free UK shipping. Please allow 1-2 weeks for dispatch of your artwork.
For international orders, please email FG@fayegreenman.com to calculate shipping costs, if you would like to purchase from outside of the UK.
**Faye Greenman is not responsible to pay any custom duties on international orders, all responsibility is with the customer once the item has been dispatched from the UK.**
Yes, we offer free shipping for domestic orders over £100.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
If you are ordering a painting from outside the UK, it is to be noted that your shipment may be subject to duties on arrival to your country.
You will receive an invoice from your customs team and your goods will be delivered to your door after their payment has been made.
The customs duty and import tax differs from country to country, so it is advised to factor this cost into your purchase.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also accept Klarna payments and PayPal.

Yes, we offer full and partial refunds if your item is damaged.

Please enquire for more information about our Refund policy at FG@fayegreenman.com
A refund request can be submitted within a month after the purchase is made.
In the case when a product has been damaged upon arrival, you will be offered a full or partial refund. This can vary dependent on each individual case.
You may also be offered a replacement product.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Art Authenticity